Technical Help Desk

Important Staff Links

• Office 365
• Outlook Email
• Need an MCPS account for non-MCPS employee

Resources

Please log into your MCPS Google account to access the resources below.

• How can I update my Outlook password?
  Self-Service Password Reset (SSPR)
• Registering for Multi-Factor Authentication (MFA)
  (Note: If you are using a new phone or have a new phone number, please contact the Help Desk for assistance before proceeding)
  MFA Guide
• Hub+ for Employee Self-Service & HR Functions
  Hub+ Resources Library
• Hub for Finance, Purchasing and Budget
  Hub Business Help Library
• How do I log into MCPS Business Center?
  MCPS Business Center

More questions...

Tech Tips

What's New?

Are you a parent or student that needs help resolving a technology issue?

Get help by contacting the Community Support Hotline

Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!

Staff Resources 

MCPS Technology Resource Center

Parent/Guardians Resources

Technology Information and Support for Parents

New to Using MCPS Technology?

• New Substitute
• New Teacher
• New Para Educator
• Building Services

Contact the Help Desk

If you are experiencing an issue with one of our core MCPS systems, log into the new Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket.

Help Us Help You! (Information required before contacting us)

Submit a Help Desk Request

Not an emergency? Log into the Help Desk portal with your username@mcpsmd.org to create a request or report an incident.

• Need help? Check out this Support Guide

• Navigate the Help Desk Portal

• Create an Incident

• Create a Request

• Email the Technical Help Desk.

For immediate assistance,
call: 240-740-9000. Please have your employee ID number available.

Specialists are available Monday-Friday, 7am-5pm, except holidays and unscheduled closures (e.g. inclement weather).

Also every Thursday, from 1:30pm-3:30pm, the Technical Help Desk is closed for weekly team meetings.