Need help with a technology issue? email communitytechsupport@mcpsmd.org

Community Tech Support Portal

Click HERE for the main website
Search to find helpful support guides and screencasts in English and Spanish
Chat with a virtual or live agent
Submit and track the progress of a Help Desk ticket
- Parents/guardians can still email communitytechsupport@mcpsmd.org and then track their ticket in the portal
- Parents/guardians can use this support guide to activate their accounts

Chromebook Support	myMCPS Support	ParentVUE Suport	Emotional/Wellness Support	Websites or Apps Support
Getting Started with Chromebooks (How to sign in on an MCPS Chromebook)	myMCPS Classroom Help	Getting Started with ParentVUE ParentVUE Login	Mrs. Helton's Counseling Website	Kami Support for Parents and Students
Chromebook Interactive Tutorial	myMCPS Classroom Help Guide for Students	ParentVUE Tech Short Video	YouTube Series by MCPS Mindful Moments Playlist	Parent Academy
Google Form to Request a Home Use Device	Parent Video: How to submit assignments	ParentVUE Help	Domestic Violence Supports	Student Accounts and Access Information
MCPS Chromebook Troubleshooting Guide	Parent Video: How to help your child navigate myMCPS Classroom	ParentVUE Support Guide	MCPS Be Well 365	Unpacking Your Digital Backpack Parent Video: (myMCPS, ParentVUE, Kami, Zoom, Google)
How to update Chromebooks (Helps with black screen during Zoom)	myMCPS Quick Start Course for Students	ParentVUE Webinar
Clearing the Cache on a Chromebook
Connecting to a Mifi Hotspot